As all our guests tend to have different requirments for their holiday plans, we prefer to deal with booking enquiries on a case by case basis.
This means that we can respond to each guest with information tailored to the individuals dates, group configuration and requirements.

Due to time difference, email is the easiest option and we strive to respond to enquiries inside 24 hours

EMAILPHONE

 

Please feel free to email with any questions or booking requests you may have regarding a trip to Whistler.
We're pretty sure we can accommodate most things!

 

See the indepth booking conditions here.

While we would like to be able to answer all calls ourselves or at least try our best to get back to you as soon as possible we always have other commitments that may mean answering the phone is not always possible.

In the summer we often are guiding and in the Winter we both hold down full time jobs, add to that the time differences we have being on Pacific time in Canada and you will understand it is not an easy logistic. We have an answer phone on 24 hours and will try and answer emails personally in a timely manner. Either leave us a message and an ideal call back number and time, or email us and we will get back to you as soon as possible.

Simply email for a call back. We endeavour to get back to you as quickly as possible.

snow_riding_lookout

 

Deposit and Balance:

We ask that a 25% deposit be made at the time of booking to confirm your booking with a balance payable eight weeks (56 days) prior to arrival in resort.

Last minute bookings inside 8 weeks will be required to pay the full balance on confirmation to secure the last minute aailability.

The Whistler Experience holiday page gives a guide to our prices per person for seven nights.

We understand that there can be no 'standard' holiday duration for which we can base our prices, although we do think that 7 nights in Whistler is a good gide to work from however, 7/10/14 night stays are equally common. 

If you want to do something different to our standard packages, then all you have to do is ask.

Again, just use any of the means of contact we have and we will endeavor to get you sorted with the most appropriate holiday that suits you!

 Insurance

Mountain biking can be a dangerous sport so we have decided to make sure you protect yourselves by making the purchase of Hazardous Sports Cover a condition of your booking.

It becomes very difficult to recommend a specific insurance company as everyones needs and medical situations are different. We will however remind you that you should ensure that whichever policy you purchase has no restrictions on mountain biking.
We've seen some policies that cover mountain biking but with ridiculous exclusions!

  • Mountain biking [on paved trails only]
  • Mountain biking [at not more than 500m above sea level]
  • Mountain biking [not on hazardrous terain]

The travel insurance guide website offers useful advice for travellers with links to 3 companies offering sports orientated travel insurance policies.

Emergency Treatment.

In the unfortunate event that you need emergency treatment, Whistlers Emergency clinic is superbly equipped and staffed to manage anything that comes through the doors.
Bear in mind however that non-canadians will be required to pay upfront before being treated! This is a policy implemented by the clinic and out of our control.
For anything more than a minor injury, you are required to pay an admission/treatment fee of $545 plus a Doctors fee plus fees for any tests you may require.
For example, admission with a broken arm with an X-ray and cast would run you a bill of $800-$1000.

We strongly recopmmend that you travel with a credit card as you will need to cover these costs before you can involve your insurance company for either further care or re-imbursement.

We have been through all manner of accident situations on both a personal and guest level. We will do everything we can to assist you in post injury needs!

It also therefore stands to reason then that if you're coming out on a ride with us, 'no helmet - no ride'